I’ve Always Looked Up to Giraffes
BOOK FACTS Title: “I’ve Always Looked Up To Giraffes” Author: Hugh Gouldthorpe & Bill Gravitt Publisher: Hugh Gouldthorpe & Bill Gravitt Copyright: 2002 No. of
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BOOK FACTS Title: “I’ve Always Looked Up To Giraffes” Author: Hugh Gouldthorpe & Bill Gravitt Publisher: Hugh Gouldthorpe & Bill Gravitt Copyright: 2002 No. of
BOOK FACTS Title: “Raving Fans: A Revolutionary Approach to Customer Service” Author: Ken Blanchard and Sheldon Bowles Publisher: William Morrow and Company, Inc. Copyright: 1993
BOOK FACTS Title: “Know Can Do, Put Your Know-How into Action” Author: Ken Blanchard, Paul Meyer, Dick Ruhe Publisher: Berrett-Koehler Publishers; San Francisco, CA Copyright:
BOOK FACTS Title: “Little Red Book of Selling” Author: Jeffrey Gitomer Publisher: Bard Press Austin, Texas Copyright: 2005 No. of Pages: 219 No. of Chapters:
BOOK FACTS Title: “Making The Grass Greener On Your Side” Author: Ken Melrose Publisher: Berrett-Koehler Publishers Copyright: 1995 No. of Pages: 224 No. of Chapters:
BOOK FACTS Title: “The Thin Book of Naming Elephants” Author: Sue Annis Hammond, Andrea B. Mayfield Publisher: The Thin Book Publishing Company Copyright: 2004 No.
BOOK FACTS Title: “Positively Outrageous Service: How To Delight And Astound Your Customers And Win Them For Life 2 nd Edition” Author: T. Scott Gross
BOOK FACTS Title: “Secrets of Question Based Selling: How the Most Powerful Toll in Business Can Double Your Sales Results” Author: Thomas A. Freese Publisher:
BOOK FACTS Title: “Right Person – Right Job: Guess or Know” Author: Chuck Russell Publisher: Johnson and James Copyright: 1996 No. of Pages: 96 No.
BOOK FACTS Title: “Leadership and Self-Deception: Getting Out of the Box” Author: The Arbinger Institute Publisher: Berrett-Koehler Publishers, Inc., Oakland, CA Copyright: 2000, 2010, 2018
BOOK FACTS Title: “The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act before It’s Too Late” Author: Leigh Branham Publisher:
LET’S NOT CONFUSE THE TWO. Today, at least temporarily, we need to distance ourselves physically, but we should not be distancing ourselves socially or relationally.
With COVID-19 upon us, most of us are experiencing a host of stress attacks, robbing us of sleep and peace. We need to apply measures
There are soft skills and trades leaders need to hone in on or refine, especially now during this time of global unrest. Servant Leadership requires
As America slowly breaks out of her cocoon, we do so hesitantly. Many of us are still afraid to socialize. Others are optimistic and ready
CASE 1 Jesse doesn’t like the way Lisa makes the coffee too weak in the break room, so he makes it himself. In the process,
As we are bracing for the grand reopening of American businesses, there is a spectrum of emotions among workers preparing to return. Some are fearful
WERE YOU PREPARED FOR SUCH A TIME AS THIS? NOBODY HAS ALL THE ANSWERS! Some of you have needed to start working from home as
LET’S NOT CONFUSE THE TWO. Today, at least temporarily, we need to distance ourselves physically, but we should not be distancing ourselves socially or relationally.
The gamification of training is on the rise. There is a continuous need for updated information and training in the workforce, not only for Millennials but