Excerpts from 10 Keys of Effective Supervision Book reproduced with permission.
Think about a good experience you have had with a restaurant or hotel. What made it memorable? It probably had a lot to do with the setting and how it appealed to your senses. You were treated courteously and professionally. The accommodations were clean and comfortable. No doubt the establishment had a clear vision for how the public would perceive it. It knew its values and stayed true to them.
The most successful organizations have built and maintained a powerful culture. And just what is that? Your organization’s culture is reflected in the feeling you get when you wake up each morning and think about going to your workplace. It’s in the thoughts that run through your mind after meetings. It’s in the tone of those chats you have each day with employees. It’s how you feel and what you observe when you walk through the doors to begin your day. It’s in the way that you and your colleagues celebrate successes, strengths, and accomplishments.
Organizations must remember and cherish their founding principles.
Jim Rowell
Every organization has its own unique culture of shared visions, beliefs, and behaviors. The mission, if it means anything, is not just words on a poster. It is not a collection of dictates from the top managers announcing goals and directions and expecting everyone to get on board. The mission is a living, breathing declaration of what the organization represents and why it exists. That mission must be communicated clearly and widely; every employee must know his or her role in fulfilling the greater purpose.
In their pursuit of success, organizations must remember and cherish their founding principles. They must not lose sight of why they are here and what their people collectively were assembled to uphold and accomplish. In other words, they must value what they believe.
